How do I place an order?
Just browse through the online store, choose the item of your choice, click on 'Add to Shopping Cart', login to your account, enter the shipping information, payment options and successfully complete the ordering process.

How do I remove items from the cart?
When you login to your Shopping Cart you can view the contents and change them too. To remove an item, click on the check box and then on Delete button.

How do I check the current status of my orders?
Through a link on the homepage or My Account you will be able to track your order by giving your Order No. It will give you all the information related to your order. You can view the details of all the orders you've placed with Shoppers Arcade till date. Just click on Order History in My Account section and see the details against the order numbers of your earlier purchases. If you have any further inquiries against the current status of the order you have placed, please send us a feedback.

I don't know my order number. Where do I find it?
Under "My Account", you can view the details of all the orders you've placed with Shoppers Arcade till date. Just click on Order History in My Account section and view the order numbers of your earlier purchases.

How do I change my preferences for method of payment?
Sorry, it is not possible to change your payment options after your order has been placed.

Can I cancel an order after it is submitted?
Yes, we do accept cancellations of order but it should be done within 48 hours. Once shipping is done, we do not allow cancel the orders.

Can I return the defective or damaged goods?
Yes you can! You can return the defective or damaged goods bought from us for a replacement of the same product. All you have to do is to inform us and return us back the defective or damaged item without using it.

What are your shipping charges?
Shipping charges will be automatically calculated according to the weight of the products and the country to which it is to be send. This charges will be shown to you in your Check Out Screen.

Do you deliver to locations outside India?
Yes, We do. Except that are mentioned TVM only.

What do I do if I have forgotten my Password?
Shopping Cart, Wish List and My Account are protected by a password that you set at the time of registration. If you have forgotten your password then click on Shopping Cart or Wish List or My Account and you will reach the Login page where there is a link to Forgot Your Password? You must remember your User Name and on entering that, you will be taken to your Secret Answer. On answering the Secret Answer in exactly the same words as you had entered in the Registration Page you can retrieve your password. The password will be sent to the email address you specified at the time of registration.

How can I Change my Personal Information?
This can be done through the My Account section when you enter your personal area after logging into your account.

Will I receive updates on your site through email?
We do not believe in spamming, but would occasionally inform you about any new developments like discount offers/new products etc. In case you wish to receive our monthly newsletter, you have to separately subscribe to our newsletter at our home page.

Will the information I provide be private?
Yes, we hold all information including your name, address and email as private and shall not disclose, sell or rent it to any third-party.

Which credit / Debit cards are accepted in your shopping portal?
Credit Cards Accepted
AMERICAN EXPRESS/ MASTER CARD/ VISA/ DINERS CLUB/CITIBANK E- CARDS/JCB CARDS

Support for Net Banking Transactions
HDFC/ CENTURION BANK/ CITIBANK NRI ACCOUNTS/ CTIBANK CURRENT ACCOUNTS/ CITIBANK SUVIDHA ACCOUNTS / ICICI Infinity/GLOBAL TRUST BANK / IDBI i Net Banking / UTI I Connect Net Banking / Federal Bank FedNet Banking*
* CCAvenue intends to integrate Online SBI (State Bank Of India), BOI Online (Bank Of India), Indus Ind Bank, Bank Paribas, HSBC, Standard Chartered Bank, and all other banks which offer or are intending to offer internet banking.

Is my Credit Card transaction secure?
All Online payments at our site are handled by one of leading online gateway “CC Avenue” We are associating with CCAvenue for all type of online payment validation. CCAvenue is a Commerce Service Provider, authorized as a Master Merchant, by Indian financial institutions, to appoint Sub Merchants, to accept and validate Internet payments via credit card, and Net banking facilities from the Sub Merchant's (our) customers in real-time. They provide a secure link between our website, various credit card issuing institutions, acquiring Banks and the payment gateway providers. CCAvenue contains a number of features designed for e-commerce security across the Internet. CCAvenue adopts stringent security measures to ensure that critically sensitive information, such as our customer's personal information, is protected. For ultimate data security CCAvenue follows the policy of making end customers place their credit card numbers and bank account details directly onto the secure web pages provided on Payseal.com and citibank.co.in and the various Net Banking interfaces. Authorization by ICICI's Payseal and Citibank secure gateways All our customers' credit card Authorization is done using ICICI's E-Payments and Citibank High End Secure Payment Gateways. Our customers enter all their personal information and credit card details on ICICI's E-Payments (Payseal) and Citibank's secure servers and the same is encrypted before it is transmitted over the Internet to the Acquiring Banks. Additionally CCAvenue's server is behind security firewalls to ensure maximum protection of your customer's information. This guarantees that your information is inaccessible to any third party. CCAvenue uses industry-standard SSL (Standard Sockets Layer) Technology, which is used worldwide, for this data encryption.
Authentication by Verisign
CCAvenue is registered with Verisign, the world's best and most trust worthy Net Authentication Agency. CCAvenue also follows strict in-house security guidelines for ensuring confidentiality of your customer information. Since the Payment Gateway application software is maintained at ICICI's E-Payments and Citibank's secure high-end servers, new payment technologies, standards and features are automatically implemented as they emerge.

How can you execute my order just based on my credit card number without verifying my signature?
Online transactions do not require signatures to authenticate the transaction. All the details are verified electronically through your bank.

Do you accept International credit cards for deliveries within India?
Yes, we accept all Indian/ International Visa, MasterCard, and American Express credit cards.

Where do I mail the cheque/demand draft?
Please address the cheque /demand draft to Opturasoft Pvt Ltd payable at Thiruvananthapuram and mail it to:

OpturaSoft Pvt Ltd.,
No.203, First Floor
Chayakudi Lane
Pallimukku P.O
Thiruvananthapuram
Kerala, India.
www.opturasoft.com